WE ARE HERE TO ANSWER ALL YOUR QUESTIONS

Frequently Asked Questions

Brivetti offers carefully designed home decor that bring warmth, style, and atmosphere to every room. Our mission is to make lighting more than functional—it’s about creating spaces that feel inviting, personal, and beautifully illuminated.
Yes, free shipping is included on every order. No minimums or hidden conditions—we simply believe delivery should be easy and stress-free.
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days once shipped. In most cases, your order will arrive within 4–9 business days. As soon as we’ve packed your order and handed it to our delivery partner, you’ll receive a tracking link so you can follow it every step of the way.
Yes, we ship internationally. We offer worldwide delivery so you can enjoy Brivetti home decor no matter where you are. Shipping times may vary depending on your location, but we always aim to deliver your order as quickly and smoothly as possible.
Changed your mind? No problem. You have 14 days from delivery to return your items. Just reach out to us at support@brivetti.com and we’ll guide you through the process.
Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it may take a little longer to appear on your statement.
Yes, we do. If you’d like to exchange an item, just let us know at support@brivetti.com and we’ll help you find the right option.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Every transaction is securely processed with SSL encryption to keep your details safe.
Absolutely. Protecting your privacy and payment details is a top priority. Brivetti never stores your sensitive information, and our checkout is fully secure.
Start by checking the tracking link provided in your shipping confirmation email. If it has been more than 7 business days and your parcel still hasn’t arrived, contact us at support@brivetti.com and we’ll look into it right away.
We’re so sorry if something arrives damaged. Please email us at support@brivetti.com with a short description and, if possible, a photo. We’ll send a replacement.
If your order hasn’t shipped yet, we may be able to change or cancel it. Reach out to us as quickly as possible after placing your order and we’ll do our best to help.

Still need help?

We’re always here for you. Just drop us a message at support@brivetti.com, and our friendly team will be happy to assist.

Customer Service Hours
Monday to Friday: 8:00 – 17:00
Saturday to Sunday: 9:00 – 16:00
(All times are based on local business hours)
Average response time: within 12 hours